o Solve customer's needs through effective communication and negotiation. o Provide excellent customer service to both internal as well as external Customers. o Follow the company values of "Do the Right Thing" and make responsible decisions that meets both company and customer needs. o Ensure compliance with Department policies and procedures o Promote card usage to customers by offering options to best fit their individual needs.
Job Developer o Provided effective vocational counseling to students and graduates. o Assisted clients with job search, updating resumes and letters, contacting employers, Internet search, completing applications, interview skills, and making follow-up calls. o Networked with employers and partner agencies to identify job openings and establish long-term relationships. o Placed clients in work experience internships and matched them to appropriate education programs. o Maintained accurate and timely case notes and other records. o Organized and executed quarterly job fairs for clients and assisted with other special events Digital Media Strategist o Managed and created content for digital media properties including Facebook, Twitter, Website, Blog and email blasts. Program Assistant o Provided administrative support for Program Coordinators and developers. o Collected and analyzed monthly client data for program reports. o Assisted with planning and execution of client activities and events. o Maintained client database of client information. o Contacted potential and former clients for upcoming classes and opportunities and perform employment verifications. o Prepared materials and supplies for classes and meetings. o Ordered supplies including incentives for clients and track their distribution.
o Created effective branding campaigns to include Social Media, Website, Print, and design for Charlotte based businesses and nonprofits. o Wrote text content for profiles, postings, and blogs. o Created and edited media content including pictures, presentations, and video keeping consistent with each company's brand. o Provided feedback and statistics on a monthly basis including search engine rankings. o Tracked and managed customer engagement and client's online reputation. o Organized events, both virtual and onsite, to promote client's campaigns and brand. o Provided training on social media networks and cost per click advertising
o Assisted customers with questions, orders, and transactions. o Entered customer orders into production system. o Assisted Production Manager with completing jobs on a daily basis. o Balanced cash drawer at end of each day.
o Researched and adjusted out of balanced incoming and outgoing cash letter items. o Constantly exceeded departmental expectations in production and quality. o Effectively maintained correspondence with outside financial institutions regarding outstanding case work o Insured daily department balancing. o Cross trained in check processing on high and low speed sorters.
o Maintained Human Resources including employment manuals, documentation, scheduling and payroll processing. * Maintained weekly inventory control. * Responsible for the supervision of five to twenty associates at a time. o Identified and resolved difficult customer related issues. o Organized and managed regular special events.
Liability Risk Analyst o Performed daily reviews of suspect checks, as identified by BofA fraud filters. o Contacted customers to verify potential fraudulent activity. Returns Research Clerk o Performed extensive research on incoming and outgoing returns. o Processed incoming and outgoing late claims to Federal Reserve standards.
o Reconciled out of balance entries as processed through sorters. o Balanced side to side processing on a daily basis.
In process
Relationship Building, Digital Media, Networking, Community Involvement, Education, Arts, Travel, Sci Fi, Anglophile
This BrandYourself profile is automatically optimized to show up high in Google
Social Networks